Terms of service

ILLUSTORY – Terms of Service

1. Overview

This website is operated by ILLUSTORY. Throughout the site, the terms “we”, “us” and “our” refer to ILLUSTORY.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

If you do not agree to all the terms, you may not access the website or use any services.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your state or country
  • You will not use our products for any illegal or unauthorized purpose
  • You will not violate any laws in your jurisdiction

3. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current.

Product descriptions, pricing, and availability may change at any time without notice.

4. Orders & Billing

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit or cancel quantities per customer, household, or order

You agree to provide:

  • Accurate billing and shipping information
  • A valid payment method

If we change or cancel an order, we may attempt to notify you.

5. Pricing & Modifications

Prices are subject to change without notice.

We reserve the right to:

  • Modify or discontinue any product or service without notice

We are not liable for any modification, price change, or discontinuation.

6. Shipping & Delivery

By purchasing from ILLUSTORY, you agree that:

  • Delivery times are estimates only (typically 4–20 business days)
  • Delays may occur due to external factors beyond our control

Delays within the estimated timeframe:

  • Do not qualify for refunds, cancellations, or chargebacks

7. Shipping Responsibility

  • Responsibility transfers to the customer once the order is shipped.

If Shipping Protection is not purchased, ILLUSTORY is not responsible for:

  • Lost packages
  • Damaged goods during transit
  • Carrier-related issues

8. Returns, Refunds & Final Sale

Please refer to our Return & Refund Policy.

Key terms:

  • Discounted items are final sale
  • Refunds are only granted under strict conditions
  • Buyer’s remorse does not qualify for refunds

9. Chargebacks & Disputes

By purchasing from ILLUSTORY, you agree to:

  • Contact our support team before initiating any dispute

Filing a chargeback without prior contact may be considered:

  • Fraudulent or abusive behavior

We reserve the right to:

  • Submit evidence (IP address, tracking, confirmation)
  • Dispute all chargebacks
  • Restrict future purchases

10. Intellectual Property

All content on this website (including images, text, branding, and design) is the property of ILLUSTORY.

Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Prohibited Uses

You are prohibited from using the site:

  • For unlawful purposes
  • To violate any regulations or laws
  • To exploit or harm others
  • To attempt to bypass security features

We reserve the right to terminate access for violations.

12. Limitation of Liability

To the fullest extent permitted by law:

ILLUSTORY shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Losses due to delays, delivery issues, or misuse of products

All products are provided “as is” without warranties unless required by law.

13. Indemnification

You agree to indemnify and hold harmless ILLUSTORY from:

  • Any claims arising from your breach of these Terms
  • Your violation of laws or third-party rights

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time.

It is your responsibility to review this page periodically.

16. Contact Information

For questions regarding these Terms:

📧 contact@illustory.co