Refund policy

ILLUSTORY – Return, Refund & Chargeback Policy

1. General Policy

By placing an order on ILLUSTORY, you agree to all terms outlined in this Return, Refund, and Chargeback Policy.

All sales are considered final, except where explicitly stated below.

2. Delivery Time & Shipping

Orders are processed and shipped within standard fulfillment timelines.
Estimated delivery time: 4–20 business days.

Please note:

Delays may occur due to carriers, customs, or high demand.

By purchasing from ILLUSTORY, you agree that:

Delivery delays within this timeframe do not qualify for refunds or chargebacks.
Customers must wait the full delivery window before requesting support.

3. Discounted & Final Sale Items

All discounted, promotional, or special offer items are considered FINAL SALE.
These items are not eligible for refunds, returns, or exchanges under any circumstances.

4. Shipping Protection (Important)

ILLUSTORY offers optional Shipping Protection at checkout.

If Shipping Protection is purchased:

You are eligible for:

Replacement or refund in case of:
- Lost packages
- Damaged items
- Stolen deliveries (when applicable)

If Shipping Protection is NOT purchased:

The customer assumes full responsibility for the shipment once it leaves our facility.
ILLUSTORY is not liable for:
- Lost packages
- Damaged items
- Carrier-related delivery issues

No refunds or replacements will be issued in these cases.

5. Returns & Refund Eligibility

Refunds are only considered under the following condition:

The product arrives defective due to a manufacturing issue, with clear evidence provided.

Requirements:

Claim must be submitted within 7 days of delivery.
Proof (photo/video) is required.

We do not offer refunds or returns for:

Buyer’s remorse
Incorrect address provided by customer
Failure to review product details
Shipping delays within stated timeframe
Items not in original condition

6. Chargebacks & Fraud Protection

ILLUSTORY maintains a strict zero-tolerance policy toward fraudulent disputes.

By purchasing, you agree that:

Filing a chargeback without contacting our support team first is considered fraudulent activity.

All disputes will be challenged with evidence including:

Order confirmation
IP address verification
Payment authorization
Shipping tracking & delivery confirmation

ILLUSTORY reserves the right to:

Submit all evidence to your bank/payment provider
Report fraudulent behavior
Restrict or block future purchases

7. Agreement to Terms

By completing a purchase on ILLUSTORY, you confirm that:

You have read and agreed to this policy
You understand delivery timelines
You accept all terms regarding refunds and chargebacks

8. Legal Disclaimer

This policy follows standard U.S. e-commerce practices.