Shipping policy

ILLUSTORY – Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after purchase.

Please note:

  • Orders are not processed on weekends or holidays
  • During high-demand periods, processing times may be slightly extended

2. Shipping Time

Estimated delivery time: 4–20 business days

This includes:

  • Processing time
  • Transit time with the carrier

3. Important Shipping Notice

By placing an order with ILLUSTORY, you agree that:

  • Delivery times are estimates, not guarantees
  • Delays may occur due to:
    • Carrier issues
    • Customs processing
    • Weather conditions
    • High order volume

➡️ Delays within the estimated timeframe do NOT qualify for refunds, cancellations, or chargebacks

4. Tracking Information

  • Tracking numbers are provided once your order is shipped
  • Tracking updates may take several days to appear in the system

Customers agree to:

  • Allow time for tracking updates before contacting support

5. Incorrect Address

It is the customer’s responsibility to provide accurate shipping information.

If an incorrect address is provided:

  • ILLUSTORY is not responsible for lost or misdelivered packages
  • No refunds or replacements will be issued

6. Lost, Stolen, or Damaged Packages

If you purchased Shipping Protection:

You are eligible for:

  • Replacement or refund for:
    • Lost packages
    • Damaged items
    • Stolen deliveries (when applicable)

If you did NOT purchase Shipping Protection:

  • The customer assumes full responsibility once the package is shipped
  • ILLUSTORY is not liable for:
    • Lost packages
    • Damaged items
    • Theft after delivery

➡️ No refunds or replacements will be issued in these cases

7. Delivery Issues

Customers are responsible for:

  • Monitoring tracking updates
  • Contacting the carrier if necessary

If a package is marked as delivered, ILLUSTORY considers the order fulfilled.

8. Customs, Duties & International Shipping

For international orders:

  • Customs fees, taxes, or duties (if applicable) are the customer’s responsibility
  • Delays due to customs are outside of our control

9. Order Changes & Cancellations

Orders cannot be modified or canceled once they have been processed or shipped.

10. Agreement

By placing an order on ILLUSTORY, you acknowledge that:

  • You have read and agreed to this Shipping Policy
  • You understand shipping timelines and responsibilities
  • You accept all shipping-related conditions

11. Contact

For any shipping-related questions, please contact us:

📧 contact@illustory.co